Assistant Studio Manager RIDGEFIELD, CT, 6877, Ridgefield

Assistant Studio Manager

Full Time • RIDGEFIELD, CT, 6877, Ridgefield
Be fit. Change lives. Have fun.
A little quiz: What do Batman and Robin, Butch Cassidy and the Sundance Kid,  Hermoine Granger and Harry Potter, and Venus and Serena Williams have in common? 

Answer: Each member of the pair makes the other stronger.
That’s how it is with an Orangetheory Studio Manager and Assistant Studio Manager (ASM). They’re a doublet, a duo, a dyad. 
And while the manager is ultimately in charge, without that able-bodied sidekick, the studio wouldn’t run nearly as smoothly. 
So if you’d like to be half of such a pair, to know the ropes as well as you know your members’ names, to step in when your manager steps out, to balance each other’s strengths, to set goals and surpass them...then Orangetheory just might be looking for you. 

Every day will be different but, you’ll be representing the Orangetheory brand as you share the science of this workout you want everyone to love as much as you do.

Maybe you’ll use this post as a stepping stone in your management career or maybe this is where you want to be forever. But if you’ve been at even one Orangetheory class, you feel the warmth, the enthusiasm, the genuine sense of being where you need to be — feelings you’ll be hard-pressed to find anywhere but here. Each pair of Studio Managers and their Assistants partner in different ways, but all ASMs can expect to participate in the following:


  • Foster the Orangetheory community and culture inside and out of the studio
  • Greeting everyone who enters the studio with enthusiasm, energy and knowledge
  • Develop and execute new member acquisition and retention plans alongside the SM
  • Working at our front desk which includes answering phones and talking to members among other tasks
  • Selling memberships to help the studio thrive
  • Handling members’ concerns in a professional and objective manner with the goal of resolution
  • Ensure all company-wide initiatives are executed in/out of studio
  • Following up on prospective clients
  • Acknowledge your team's wins and show gratitude
  • Provide in-the-moment feedback and coaching to your team when necessary
  • Oversee the onboarding, training and development of all new full-time, part-time and SA new hires
  • Be an expert on studio specific and company-wide operational procedures and policies
  • Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation
  • Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
  • Use discretionary judgment to ensure OTF brand standards are being followed and communicated with SM
  • Ensure studio level goals are achieved
  • Perform weekly audits of Sales Associates and provide mentoring for improvement
  • Plan, attend, and help execute a minimum of (1) community event per month and ensure the Sales Team has a presence
  • Strategize and execute a Monthly Marketing Plan alongside the SM (B2B, Guerilla Marketing, Community Events, Brand Awareness, Partnerships + Sponsorships, etc.)
  • Ensure that the facility is clean, maintained, and operationally sound
  • Provide and maintain the highest level of customer service
  • Must possess the ability to resolve conflict
  • Attend quarterly Regional Sales Workshop

  • Knowledge + Experience: Minimum of 1-2 years of previous sales experience (highly preferred); minimum of 1-2 years of management experience (highly preferred); experience in the Health and Fitness Industry (preferred); Experience in Customer Service/Hospitality (preferred)
  • Soft Skills: Self-motivated and driven sales professional; excellent communication and organization skills required; ability to effectively give training presentations to small groups, with previous experience in training/mentoring; basic computer skills (MS office and basic software programs); compliance with the OTF Brand; ability to work flexible schedules as needed, including weekends and holidays
JOB TYPE:  Full-time, may include weekends and holidays

PAY: $16-22/hr (hourly + bonuses + commissions)
Compensation: $16.00 - $20.00 per hour

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please click here.

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Company Benefits & Perks

Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.

Flexible Schedules
Workout for Free
Fitness casual dress-code
Passionate, collaborative work environment